Frequently Asked Questions

If you can't find your answer below, please contact us so we can help!

What should I buy for a first time Mum?

All our hampers are great for a first time mum, however if you are unsure what to get and are after more specifics - First Time Mama, Essential Mama or Postpartum Mama make the perfect gifts for a new mum.

When will my New Mama Kit order arrive?

New Mama Kit works hard to dispatch orders the next business day (for orders received before 5pm)

All orders are confirmed by email with a tracking number, so you can check exactly when the hamper will arrive to the lucky Mum or Dad.

Please check our Shipping page for approximate shipping times per region or country.

When is the best time to give a New Mum hamper?

All of our hampers are made for a mama during all stages of pregnancy so there is never a good or bad time to gift, however if you are gifting mama so she has specific items for her hospital bag to use during labour then we recommend ordering atleast 2weeks prior to mama giving birth to ensure she has the items in time.

Can you deliver my hamper to a maternity hospital?

Yes! New Mama Kit can deliver directly to the New Mum or Dad's maternity ward reception.

Please keep in mind that sometimes New Mums are only in hospital for 30 hours, which is not enough time to guarantee successful delivery.

If she is in a Sydney hospital, please use our hospital express courier service that guarantees next business day delivery.

If the New Mum is having a planned c-section and you know she will be in hospital for a number of days, please book ahead and tell us the preferred delivery date.

Something is wrong with my / my friend's hamper

Our team takes great care to pack every hamper as specified on the product page. If something is missing or damaged, please contact us as soon as possible so we can do something wonderful about it.

Can I pick up my hamper order?

Yes, local pickup is welcomed with prior arrangement. New Mama Kit is located in Gledswood Hills in Sydney's South West. If you wish to purchase your gift hamper and pick it up, please leave a note on the order that you prefer pickup and we will be in touch to organise a time that suits all.

Can I shop in store?

Unfortunately no.

New Mama Kit is strictly a online gift hamper business in Sydney.

Our warehouse is located in Gledswood Hills, however we do welcome any online orders pre purchased to be picked up from our premises.

My friend has an allergy. Are the gift hampers safe?

Please contact us if you have a specific concern about the New Mama's allergy. We will do our best to accomodate requests, and may need a bit of extra time to get your order ready. All hampers have a list of products and descriptions so you can check what's inside each hamper.