Frequently Asked Questions

If you can't find your answer below, please contact us so we can help!

What should I buy for a first time Mum?

First time Mums might not have all the tips and tricks that second-time Mums know will help them recover from birth and come in handy in the fourth trimester. Check out our first time Mum gift hamper here.

When will my New mama Kit order arrive?

New Mama Kit works hard to dispatch orders the next business day (for orders received before 5pm)

All orders are confirmed by email with a tracking number, so you can check exactly when the hamper will arrive to the lucky Mum or Dad.

Please check our Shipping page for approximate shipping times per region or country.

When is the best time to give a New Mum hamper?

Our hampers are designed to make women feel better and recover faster in the first four weeks following their birth (the fourth trimester). However, New Mama Kits make an excellent gift any time during a pregnancy, as all items inside the hamper have a shelf life of at least 9 months and many items are ideal to pack in the hospital bag. We are working on a new Pregnancy Hamper in 2022....

Can you deliver my hamper to a maternity hospital?

Yes! New Mama Kit can deliver directly to the New Mum or Dad's maternity ward reception.

Please keep in mind that sometimes New Mums are only in hospital for 30 hours, which is not enough time to guarantee successful delivery.

If she is in a Sydney hospital, please use our hospital express courier service that guarantees next business day delivery.

If the New Mum is having a planned c-section and you know she will be in hospital for a number of days, please book ahead and tell us the preferred delivery date.

Something is wrong with my / my friend's hamper

Our team takes great care to pack every hamper as specified on the product page. If something is missing or damaged, please contact us as soon as possible so we can do something wonderful about it.

Can I pick up my hamper order?

Yes, local pickup is welcomed with prior arrangement. New Mama Kit is located in Gledswood Hills in Sydney's South West. If you wish to purchase your gift hamper and pick it up, please text us on 0450 500 350 and let us know you wish to pick up your hamper.

Can I shop in store?

Unfortunately no. New Mama Kit is an online gift hamper business in Sydney, run by a Sydney Mum. Our warehouse is located in Gledswood Hills, and we welcome any online orders to be picked up from our premises. Unfortunately we are not able to have people enter the premises or to browse for a hamper. All orders must be purchased through our website prior to pick up.

My friend has an allergy. Are the gift hampers safe?

Please contact us if you have a specific concern about the New Mama's allergy. We will do our best to accomodate requests, and may need a bit of extra time to get your order ready. All hampers have a list of products and descriptions so you can check what's inside each hamper.