Shipping & Returns
New Mama Kit Shipping Information
STANDARD SHIPPING RATES:
Australian capital cities: $8.50 flat rate, arrives within 2 business days.
Regional Australia: $13.90 flat rate, arrives within 3 business days.
New Zealand: $16.50 flat rate, arrives within 4 business days.
Other parts of the world – please contact us for a shipping quote BEFORE placing your order. We might be able to find a great rate especially for you.
EXPRESS PREMIUM SERVICE:
If you need your gift hamper delivered fast (e.g. before she leaves hospital), please select the EXPRESS option at checkout.
New Mama Kit offers a super fast courier deliver service Australia Wide. Simply order before 12pm (AEST) and your gift will be dispatched that same day for Express Delivery Next Business Day for capital cities including Sydney, Melbourne, Brisbane, Canberra and Adelaide metropolitan areas. Allow an extra day for country and remote areas as well as Tasmania and Northern Territory.
The shipping journey for our kits can sometimes be a rough one. Poor loves.
If any part of the kit has arrives damaged, please contact New Mama Kit within 7 days for an individual replacement product to be sent to the address that made the purchase.
Unfortunately we cannot refund unwanted gifts or change of mind. If you wish to cancel your order after payment has been processed, please email firstname.lastname@example.org within 12 hours of placing order and we will gladly refund any monies received, provided we have not already shipped your order.
If you supply us with an incorrect address and the goods have been despatched, New Mama Kit cannot accept responsibility.
When shipping to hospital addresses, New Mama Kit does not accept responsibility if the patient has been discharged and delivery has been left at hospital reception or returned to us. We recommend waiting until the recipient is home from hospital and sending to their home address, or even better, shipping the goods to your address and delivering the kit personally.